ePaystubs Refund Policy

1. Orders covered by this policy

The guarantee applies to paid digital document orders placed directly with ePaystubs. It covers dissatisfaction with the document, delivery or download problems, and changes of mind within the 14-day request period.

No physical return is required. Downloading or previewing a document does not automatically make an order non-refundable.

Please contact us even if more than 14 days have passed. We will review the circumstances, including unresolved delivery issues or billing errors. The 14-day guarantee does not limit any rights you have under applicable law.

2. How to request a refund

Email info@epaystubs.net with the subject “Refund request,” or submit your request through our contact page.

1. Provide the email address used for your order.
2. Include your order number, if available, and purchase date.
3. Identify the order or documents you want refunded.
4. Tell us whether you prefer a refund or help correcting the document.

A brief explanation helps us improve, but you do not need to prove a technical defect to use the satisfaction guarantee. If you cannot find your order number, we can use other purchase details to help locate it.

Do not email full card numbers, passwords, Social Security numbers, or unredacted payroll or tax documents. If a screenshot is useful, hide sensitive information first.

The date you first send your request determines whether it falls within the guarantee period. Our response time does not shorten that period.

3. Help with common order problems

A pending bank authorization may look like a second charge without being a second completed payment. Your bank can confirm its status. You do not need to place another order while we investigate a missing document or payment issue.

4. Refund amounts and processing

How much is refunded?

A refund under the guarantee returns the full amount you actually paid for the affected order, including any associated tax collected by ePaystubs. We do not deduct an administration or document-download fee.

If you request a refund for only part of a multi-document order, we will explain the proposed amount and obtain your agreement before issuing a partial refund.

When will you hear from us?

We aim to respond within two business days. We may need additional non-sensitive purchase details to locate the payment or verify that you are authorized to request the refund.

When will the refund arrive?

Once approved, we will initiate the refund within five business days and send confirmation. Business days are Monday through Friday, excluding U.S. federal holidays.

Refunds are sent to the original payment method where possible. Your bank or payment provider controls how long the credit takes to appear after the refund is initiated.

If the credit has not appeared after the timeframe provided by your bank or payment provider, reply to your refund confirmation so we can help trace it.

5. Free documents, discounts, and promotions

If you paid nothing for an order, there is no payment to refund. You can still contact us about a document or technical problem.

For discounted orders, refunds are based on the amount actually paid, not the standard price before the discount. A promotion does not remove the 14-day guarantee for an order that included a payment.

If you were charged for a document or offer that was presented as free, contact us with the order details so we can investigate and correct any confirmed billing error.

6. Document information and third-party acceptance

Review names, dates, earnings, tax years, and other entries before completing an order. ePaystubs prepares documents from information you provide. Generating a document does not independently verify employment or income.

A landlord, lender, employer, or government agency decides which records it accepts. ePaystubs does not guarantee that a particular recipient will accept a generated document. If you are dissatisfied, you may still request a refund within the guarantee period.

Form-generation prices do not include filing, postal delivery, or other third-party services unless the relevant product page specifically includes them. See our pricing page for the service being purchased.

For amounts paid directly to a separate provider, contact that provider about its charges. This does not affect your rights concerning the service purchased from ePaystubs.

7. Your rights and changes to this policy

This policy does not limit rights or remedies that cannot be excluded under applicable law. You do not have to give up payment-dispute rights to contact our support team.

If your payment is already being disputed through your bank, tell us so we can coordinate the refund and avoid issuing the same payment twice.

Updates to this policy will appear here with a revised date. We will not apply later restrictions retroactively to reduce the guarantee provided when you placed your order.